MIKEBIO
Your Reliable Bioreaction Fermenting Partner
Service
Service Philosophy
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Customer First
We always put our customers' needs and expectations first and provide personalized and caring service to ensure that every customer feels valued and respected. -
Efficient and Fast
We are committed to responding to customer needs in the most efficient way, resolving problems quickly and reducing customer waiting time. -
Integrity
We guarantee to be honest and trustworthy in all service commitments, to ensure that each of our promises can be fulfilled, and to maintain the trust of customers. -
Continuous Improvement
We constantly collect customer feedback and continuously improve our services to adapt to changing market needs and customer expectations.
Verification Services
The verification process strictly complies with ISO,CE,GMP,ASM and CSA. We provide our clients with preparation and testing of DO,IQ,OQ,FAT and SAT protocols and related services, ensuring the traceability of all documents.
After Service
We can send engineers to the site to install the fermenter if the customer requires. During the usage, if there is any problem with the product, customer can sends us pictures and videos, we will reply within 24 hours and solve the problem remotely.
Spare Parts
We will provide you with some easily damaged spare parts at the time of delivery. If some parts do not work, we will send you a new part and tell you how to replace it. When the problem cannot be resolved remotely, our engineers will contact you.
